Finally, peace of mind.

Exceptional customer service, one-call resolution, and redundant worksites add up to maximum revenue and customer satisfaction.

Financial solutions for all.

We offer a full suite of financial solutions to keep your institution on the cutting edge.

Living up to our promises.

See a select list of our valued clients.

Committed

100% Committed to Your Success

We provide fully customized call & contact center services to help you improve customer service and grow your business. We round out our customer service knowledge with a full gamut of financial services as well. As a privately held company we remain nimble and committed to responding to your needs quickly and expertly.

Answers

Services

We’re a full-service call center for financial products. As a leading provider, we’re here to make a difference in your bottom line. Our decades of experience allow us to customize solutions to meet the needs of your institution and better serve your customers.

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Industries

Focused on the financial industry, we offer a suite of comprehensive services for your portfolio. We service everything from consumer and small business loans to third-party branded credit cards to financial recovery.

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Experience

We Get Results

Our business development team consists of experts with years of experience in the financial and call center industries.

Greg Ticknor

President

Greg Johnson

Chief Marketing Officer

Scott Swain

Chief Financial Officer

Aaron Knigge

Chief Operating Officer

Joseph Noe

Chief Credit Officer

Tyler Brenden

Chief Information Officer

Michael Fromknecht

Senior Vice President

Darcy Ideker

Director of Client Relations

Brett McConnell

Director of Operations - Recovery

Stacey Frye

Director of Human Resources

Andrea Vugteveen

Controller

Paul Simon

National Sales Director

Mark Feuerborn

Program Manager

Matt Geiver

Operations Manager

Naomi Spencer

Department Manager

Jen Roth

Recovery Client Services Manager

Travis Lange

Assistant Operations Manager

Steve Crawford

Unit Manager

Joe O’Kane

Transaction Services Manager

Mark Schmidt

Technical Project Manager

Crystal Lonning

Recovery Quality Manager

Teresa Latten

Quality Assurance Coach

Nathan Clark

Portfolio Risk Analyst

Dan Sorenson

Data Security

Emily Nilson

Applications Developer

Jim Jeffcoat

FDR Specialist

Michael Axtell

Analytics Administrator

Darren Hintz

Applications Developer

Dave Yunker

Systems Administrator

Mike Samsel

Reports Analyst

Ryan Mennenga

Systems Administrator

Tim Renner

Database Developer

Paul Simon

National Sales Director

Trust

A legacy of trust

It's deeply rooted in our corporate culture to follow through on our promises and to provide the finest in customer care.  To us, that's best reflected in the company we keep.