Finally, peace of mind.

24/7/365 service, one-call resolution, and redundant worksites add up to maximum revenue and customer satisfaction.

Financial solutions for all.

We offer a full suite of financial solutions to keep your institution on the cutting edge.

Living up to our promises.

See a select list of our valued clients.

Committed

100% Committed to Your Success

We provide fully customized call & contact center services to help you improve customer service and grow your business. We round out our customer service knowledge with a full gamut of financial services as well. As a privately held company we remain nimble and committed to responding to your needs quickly and expertly.

Answers

Contact Center

From inbound and outbound sales to chat & email support, customized IVR, and more, we’ll deliver maximum revenue and customer satisfaction every time.

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Financial

We’re a full-service call center for the financial industry with a full suite of products and services to keep your institution on the cutting edge.

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Experience

We Get Results

Our business development team consists of experts with years of experience in the financial and call center industries.

Greg Ticknor

President

Greg Johnson

Chief Marketing Officer

Scott Swain

Chief Financial Officer

John Sievert

Vice President of Business Development

Michael Fromknecht

Senior Vice President

Paul Simon

National Sales Director

Darcy Ideker

Director of Client Relations

Joseph Noe

Chief Credit Officer

Aaron Knigge

Chief Operations Officer

Kerry Bamsey

Human Resources Director

Brett McConnell

Director of Operations - Recovery

Tyler Brenden

Chief Information Officer

Andrea Vugteveen

Controller

Mark Feuerborn

Program Manager

Matt Geiver

Operations Manager

Stacey Frye

Operations Manager

Naomi Spencer

Department Manager

Jen Roth

Recovery Client Services Manager

Travis Lange

Assistant Operations Manager

Shari Moerke

Unit Manager

Sarah Jones

Unit Manager

Steve Crawford

Unit Manager

Joe O’Kane

Transaction Services Manager

Mark Schmidt

Technical Project Manager

Crystal Lonning

Recovery Quality Manager

Teresa Latten

Quality Assurance Coach

Nathan Clark

Trainer

Dan Sorenson

Data Security

Emily Nilson

Applications Developer

Jim Jeffcoat

FDR Specialist

Michael Axtell

Analytics Administrator

Darren Hintz

Applications Developer

Dave Yunker

Systems Administrator

Mike Samsel

Reports Analyst

Ryan Mennenga

Systems Administrator

Tim Renner

Database Developer

Trust

A legacy of trust

It's deeply rooted in our corporate culture to follow through on our promises and to provide the finest in customer care.  To us, that's best reflected in the company we keep.