Why TCI

Take a closer look at what makes us the premier choice for customer service outsourcing. 

Agent Quality

At TCI, customer service is the norm, not the exception. Partner with us and you can be sure we’ll handle every call, email, or other customer interaction in the most professional manner so your customers get a consistent experience with your brand.

Agent Training

All agents go through a rigorous hiring and training process to ensure they’re ready to answer your inbound calls, respond to customer emails and chat, or make outbound calls on your behalf. 

Call Monitoring

We verify quality through call monitoring and regular feedback to our agents, supervisors, and if desired, your company. We also provide compliance and verification reporting.

Insured Agents

We provide insurance against the unlikely event of agent theft or dishonesty. We also conduct background checks on all agents prior to employment and assure confidentiality through signed documentation.

Bilingual Agents

We can support your Spanish- and French-speaking customers through our team of bilingual agents who are trained on your products and services.

Technology

We use state-of-the-art technology and experienced programmers dedicated to the needs of our contact centers. That way, you’ll know our agents have the data and tools to provide your customers with the highest level of service.

System Integration

We’ll make sure our agents have the most up-to-date information from your CRM system to provide seamless service to your customers. 

Let us help grow your business and maximize your revenue. Contact us today to see what we can do for you.