Technology

We use state-of-the-art call center technology and experienced programmers dedicated to the needs of our contact centers. That way, you’ll know our agents have the data and tools to provide your customers with the highest level of service.

For your peace of mind, we have several redundancy measures in place to ensure all mission-critical systems continue to operate seamlessly.

Our contact center technology provides the latest in IVR, predictive and preview dialing, CRM and other system integration, call recording, and more. All this allows us to forecast, manage, measure, and report every Key Performance Indicator (KPI) you can imagine. 

Put our advanced technology to work for you. Contact us or give us a call at 605.977.5800 or 866.977.5888 today.

PCI DSS Level 1 Data Security

Data security is critical. That’s why we use network and application firewalls, data encryption, card access entry, intrusion detection, and regular tests to ensure all these systems are working. Plus, we’re PCI certified, which stands as the cornerstone of data security.

Predictive and Preview Dialing

We use cloud-based dialer technology to customize inbound and outbound call support. Choose from predictive (automated) and/or preview (manual dial) customer contact support. Other services include:

Customized IVR

Create your own customized greeting to quickly, easily and economically fulfill even the most complex customer interaction management requirements. 

System Integration

We equip our agents with the most up-to-date information from your CRM system so they can provide seamless service to your customers. Our agents can work remotely in your system or web application. Or we can create a personalized account for you in our order management system supported with a secure data interface. 

100% Call Recording

We provide call recording for compliance management, agent coaching and verification on all inbound and outbound calls. 

Let us help grow your business and maximize your revenue. Contact us today to see what we can do for you.